Q: HOW LONG DOES AN ORDER TAKE?
Usually 3 to 5 weeks, depending on the time of year.
Q: HOW DO YOU ACCEPT ARTWORK FILES?
A: We require artwork created in Adobe Illustrator and saved in Vector format.
Please provide Pantone colour number references as well.
Q: HOW DOES PAYMENT WORK?
A: To get an order started, we require 50% deposit and the balance
is due upon completion. We accept payment via E Transfer to: fashion@sugden.com
Your password is your invoice number. The invoice will be emailed to you when you confirm
the order.
Q: HOW DO YOU SHIP THE ORDER?
A: We ship via Canpar Transport across Canada and we charge according to the size and
weight of your package. Shipping is not included in the label price. For example, if you are
located in the GTA, the typical charge is $25.00 - $30.00 for a package between 1 and 3 pounds.Plus HST. Sometimes when shipping across Canada to remote locations, it is more cost effective to ship via Canada Post. We will give you a shipping quote and option of shipping method when you order. A tracking number will be provided as well.
Q.WHAT IF SOMETHING IS NOT QUITE RIGHT WITH MY ORDER
A: If you are not satisfied with the order and we have not produced the labels according to your specifications, we will make it right!